Note: Some features detailed in the above resources may not be available at this time. Please contact your local office if you have any questions.

 

 

HD/DVR Troubleshooting
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• Why doesn't my DVI ready HDTV set work with the Motorola 6412?

Motorola 6412 boxes have a DVI connection with built-in HDCP (High-bandwidth digital content protection), an industry standard security feature. Unfortunately some TV manufacturers don't integrate this industry standard into their television designs. This means that the DVI connection on those HDTVs will not work with our HD/DVR equipment. As an alternative connection for viewing HDTV, use the component connection.

• How do I reboot my cable box if it stops working?

Unplug the AC power cord from your cable box. Wait 10 seconds then plug it back in. The box should reboot itself. Wait until the digital clock appears on the display window of your cable box. Once this happens, your box has finished rebooting. At this point you should be able to access cable again.

• Why does the box continue to make noises even when it's turned off?

Like some other appliances in the home such as your refrigerator, the set-top needs to remain on at all times to connect with the cable plant headend for continued exchange and refresh of data. The HD/DVR boxes have an internal hard drive and fan which remains on at all times. You will experience a slight humming noise during operation. There is no reason for concern. This humming from the DVR simply means the box is on and running to serve your entertainment needs.

General HD/DVR Information
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• How many hours of programming can I record?

You can record up to 90 hours of standard digital TV or up to 15 hours of HDTV. NOTE: These recording times are approximate and may vary.

• How will I know when I'm running out of recording space?

When your remaining available disk space reaches just 20%, your TV will display the following: "Recording space low. You only have 20% of your total recording space left. To be sure new recordings are completed, you may want to delete previous recordings."

• Can my cable operator or another company track what I record with my HD/DVR box?

No. What you choose to record with the HD/DVR box is private. If you discontinue service and return your HD/DVR box, the local office will reset your box and delete all recordings before it is issued to another customer.