Digital Phone Help

DIGITAL PHONE

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Technical Support

For technical support for your digital phone service during local business hours please dial 611 from your digital phone or (877) 212-9510 from any touch-tone phone within the U.S.

Billing Support

For billing support please complete the Find Local Office form to the right to obtain contact information for your local Northland office.

Frequently Asked Questions

General
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• How does digital phone service work?

• How good is the call quality?

• Is digital phone service available in my area?

• Do I need Northland Express to get digital phone service?

• Can I make calls and access the Internet at the same time?

• Is 911 Service available?

• Is 411 Service available?

• Does digital phone service replace my current phone service?

• Will digital phone service work during a power outage?

• Where can I use digital phone service?

Phone Number
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• Can I keep my phone number with digital phone service?

• If I want a new phone number, what kind of number will I get?

• Can I add a second number?

• Can I have a phone number from another area?

• Can I have a toll-free number?

Equipment & Installation
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• How do I set up my digital phone service?

• Is digital phone service difficult to set up?

• Will digital phone service work with the phone that I use today?

• What equipment do I need for digital phone service?

• What is a telephone adapter?

• What is a router?

• Can I use a cordless phone?

• Do I need a computer to use digital phone service?

Using Your Digital Phone Service
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• Do I need to dial the area code when I make local calls?

• What features come with digital phone service?

• How do I use my digital phone service features?

• How do I set up my VoiceMail?

• How will I retrieve VoiceMail messages?

• Can I take my phone service with me when I travel?

Plans & Billing
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• How much does digital phone service cost?

• Do I need to sign long term contract?

• How will I be billed?

• Under the the Basic Plan, how do I know how many minutes I've used?

• What happens if I exceed the minutes included in the Basic Plan?

• What happens if I don't use all of my monthly minutes?

• Is it free to call other Northland digital phone customers?

• Which calls are included in my monthly plan?

• What are the rates for International calls?

• Will I pay for service while waiting for my adapter to arrive?

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Technical Support

Billing Support

Frequently Asked Questions

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