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Call Forwarding

Expecting a phone call but need to leave the house? Call Forwarding allows you to answer all of your incoming digital phone calls when you are on the go. With Northland's digital phone, you can forward all of your calls or select calls to a phone number of your choice -- even your cell phone -- or directly to VoiceMail.

There are four Call Forwarding options:

All calls: forward ALL calls to VoiceMail or to a specified telephone number. You also have the option of hearing a short ring (splash tone) to notify you each time a call is forwarded.
No answer: forwards calls only when there is no answer in a pre-set number of rings. You can modify the number of rings in the online account center.
Busy signal: forwards calls when callers receive a busy signal when dialing your telephone number. This includes calls that are rejected because you already have two parties on the line through Call Waiting or 3-Way Calling.
Network interruption: forwards calls only when your telephone adapter is not properly logged into the digital phone service.

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How does Call Forwarding Work?

To activate call forwarding:

Choose the condition for which you would like your calls forwarded.
Pick up the phone handset and dial the appropriate activation code. See a complete list of Call Forwarding codes.)
If you have previously entered a destination phone number and wish to forward calls to the same number, wait for the confirmation announcement and then hang up the phone handset. Call Forwarding is now enabled.
If you would like to enter a different destination phone number, dial the number immediately after the activation code. After you hear the confirmation announcement, you can hang up the phone handset. Call Forwarding is now enabled.

Example: Dial *7217325558000 to activate Call Forwarding for all calls and set 1-732-555-8000 as the destination phone number. When you no longer want all calls forwarded, dial *73 to deactivate. When you want all calls forwarded again to the same number, dial *72.

See a complete list of digital phone service codes (pdf format).

To deactivate call forwarding:

Pick up the phone and listen for the dial tone.
Dial the deactivation code for the forwarding condition you no longer want on. See a complete list of Call Forwarding codes.
When you hear the deactivation announcement, Call Forwarding will be cancelled.

IMPORTANT: Please follow these instructions when entering Call Forwarding phone numbers:

To forward calls to a phone number within the U.S., please include a "1" in addition to the area code and phone number. For example, to forward calls to (201) 555-1234, enter 12015551234.
To forward calls to a phone number outside the U.S., please include 011, the country code, and the city code. You do not need to include a "+" before the phone number. For example, to forward calls to 33 (1) 49 52 52 70, enter 01133149525270.

Usage Notes:

If you forward your calls to a number that is not included in your calling plan, you will be charged for both the incoming and outgoing call.
Once you choose to forward a call to a number, VoiceMail will be deactivated. Forwarded Calls will not be transferred to VoiceMail unless specified on the Call Forwarding settings page of our online account center or unless you forward to VoiceMail using the appropriate code. (Download list of codes)
Callers dialing your phone cannot detect that the call is being forwarded.
You can still make outgoing calls from your phone while Call Forwarding All is active.
When Call Forwarding All is active, you receive a stutter tone prior to dial tone when you lift the receiver on the forwarded phone.
Dialing *08 activates a reminder ring on the forwarded phone, which will then ring when incoming calls pass through. You will not, however, be able to answer the call from the forwarded phone.
You can forward your phone to a local or non-local number. However, you will be billed for all calls forwarded to a non-local number, similar to dialing that number directly.
Activating Call Forwarding All overrides any other enabled Call Forwarding feature.
Cancelling Call Forwarding All reinstates all other previously enabled Call Forwarding features.

Can I forward my digital phone calls to a number in another country?

What will I be charged for my forwarded calls?

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Call Forwarding

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