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Voice Mail
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There will be times in your day when you are not available to take a call. VoiceMail will answer your calls during those times and take a message that you can retrieve anytime from any phone or your PC. You can also manage your VoiceMail settings in our online account center.
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How does VoiceMail work?
To set up your mailbox:
- Pick up your handset and dial 123.
- voice prompt will provide you with two options: Press 1 to check your VoiceMail and Press 2 to administer your mailbox.
- Press 2 to administer your mailbox.
- Follow the instructions to set up your mailbox.
To listen to your messages from your digital phone:
- Pick up your handset and listen for the stutter dial tone that indicates you have a new VoiceMail message. If there is no tone, you do not have any new messages.
- After you hear the stutter dial tone, press 123.
- Press 1 to hear your VoiceMail messages.
To listen to your messages on your computer:
- Login to our online account center at northland.myaccountcenter.net
- Click on the Check Voicemail link.
- Click on the Play link to download and play a message.
To listen to your messages when you are away from your digital phone:
- Pick up your handset and dial the VoiceMail access number (see list below). You will then be connected to the VoiceMail system.
- Enter your digital phone account number and your digital phone PIN when prompted.
- Follow the instructions to listen to your messages.
Usage Notes:
- The Call Forwarding feature allows you to determine when calls should be switched to VoiceMail. You can use VoiceMail for all calls, when your line is busy, or when you do not answer the phone after a preset number of rings.
- Each VoiceMail message can be up to five minutes in length, and you have a total of 30 minutes available for all of the VoiceMail messages in your mailbox.
- If your mailbox is full, a caller who is transferred to your VoiceMail will hear a message stating that your mailbox is full. In this case, the caller will be unable to leave a message.
- All calls to access your VoiceMail will be billed to your account at the price of an inbound call.
- When you are away from your digital phone or your computer, you can listen to VoiceMail messages by using these access numbers:
North Carolina (Highlands) (828) 482-4310
South Carolina (Clemson) (864) 643-4470
South Carolina (Seneca) (864) 973-4330
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